At Turtle Beach Resort, we have great services and specialty offers available. Guests are sure to have a few questions. Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you can’t find the answer to your question, be sure to contact us directly for any additional information. At Turtle Beach Resort, you are the top priority. And we are here to you help in any way we can.
Reservation
Downpayment: Only 50% downpayment is required to confirm your reservation. This is nonrefundable. The remaining balance shall be paid at the resort.
CHECK IN & CHECK OUT
Check-in time is at 2:00 PM, Check-out time is 12:00 nn.
DEPOSIT
A ₱200 deposit is required at the time of check in to cover security deposit, as well as any impending incidentals being billed to your room. Any unused amounts will be released at the time of check-out.
CANCELLATION POLICY
All paid reservations are subject to a 24-hour cancellation policy, unless otherwise noted.
RATES
The rates are based on single occupancy. Each additional guest is ₱100.00 per person, per night. Extra bed is ₱500 and Up to seven (7) adults per room.
ROOM POLICY
Here in Turtle Beach Resort we valued your business. Please be mindful that any damages in the room would be the responsibility of the guests.
Requested extra beds may not be available during certain visits. We will do our best to try and accommodate everyone’s request so please speak to the Manager upon check in.
Requested extra beds may not be available during certain visits. We will do our best to try and accommodate everyone’s request so please speak to the Manager upon check in.
EARLY CHECK IN
Any guest can request and early check in, however these requests are based on availability.
LATE CHECK OUT
Late checkout requests are taken night before departure date, based on availability and subject to late checkout fees of ₱200 per hour.
OUTSIDE FOOD AND BEVERAGES POLICY
We allow outside food or beverage on property.
ALCOHOL POLICY
Alcoholic beverages are now strictly prohibited inside the Resort premises. We are sorry for the inconvenience.
SMOKING POLICY
In courtesy of other guests, please make sure to smoke in designated areas only or away from other people.
PET AND SERVICE ANIMAL POLICY
Pets are only allowed inside our Bahay Kubo and cottages. They are strictly prohibited from the pool area.
PARKING
There is a designated parking area for both motorcycles and cars in our premises.
WI-FI ACCESS
Piso-WiFi is now available in our resort!
TELEPHONE SERVICES
Turtle beach resort is currently not offering telephone services at this moment.
EXCLUSIVE USE
The rate for the exclusive use of the resort is ₱20,000 thousand pesos from Monday to Thursday. ₱30,000 thousand pesos from Friday, Saturday and Sunday.
